At OKX, the future is being reshaped by technology. Founded in 2017, OKX is revolutionizing the financial ecosystem through its cutting-edge digital asset exchange, Web3 portal, and blockchain ecosystems. Serving over 50 million users in more than 180 countries, OKX provides diverse and sophisticated products, solutions, and trading tools. The company is driven by innovation and social responsibility, actively participating in public welfare activities. With a global team of over 3,000 employees, OKX values diversity and inclusion to create long-term value for the industry.

Responsibilities

• Work closely with Senior Account Managers to support clients, leveraging operational and technical expertise to anticipate, determine, and recommend solutions for clients’ needs.
• Handle a high volume of client enquiries and attend calls as needed.
• Provide exceptional support to clients by ensuring timely responses and delivering accurate, valid, and comprehensive information.
• Resolve time-sensitive client service issues, including complex queries related to API, product, liquidity, or accounts, efficiently and timely.
• Build strong relationships with institutional clients and drive revenue through a thorough understanding of the platform and products offered.
• Notify clients about major upcoming changes to products and features.
• Collaborate across departments to troubleshoot client issues, take action on client feedback, and resolve client pain points.
• Organize meetings, take notes, and follow up with stakeholders.
• Provide rotational weekend and holiday coverage as needed.