Job Details


Product Engineer (Account Abstraction)

at Alchemy

Job Description:

Alchemy is seeking a skilled and motivated Customer Engineer to join their team. The Customer Engineering team works closely with Alchemy’s customers to ensure a great user experience and help them maximize the value they get from the platform. You will manage relationships from the start to ensure a smooth onboarding experience and set up customers for ongoing success. This role specifically focuses on providing hands-on product-specific customer support within the Account Abstraction and Wallet Services team, scaling the support system, and shaping feedback into product decisions.


  • Provide hands-on technical support within the Account Abstraction product vertical.
  • Deliver a stellar customer experience.
  • Scale support through internal tooling and runbooks and contribute to devX improvements.
  • Understand customer needs and meet unique challenges and goals.
  • Identify gaps and new features to iterate and improve offerings, partnering with internal teams to drive long-term solutions.
  • Act as the voice of the customers.
  • Build and maintain ongoing relationships with complex stakeholders, both internally and externally.
  • Adapt to a quickly changing environment.
  • Drive referrals from customers.


  • 1+ years of experience in a software development role.
  • Technical degree.
  • Experience and interest in Account Abstraction / Wallet Services.
  • Strong analytical skills.
  • Ability to understand and troubleshoot complex technical issues.
  • Strong communication skills with internal and external stakeholders.
  • Excellent people skills to monitor and measure customer performance.
  • Interest in technology, blockchain, and crypto.
  • Experience with blockchain is a large plus.
  • Experience in startups is a plus.Experience founding a company or building side projects is a plus.


  • Deep knowledge and experience in blockchain technology and digital assets.
  • Proven track record in customer engineering or technical support.
  • Familiarity with software development practices and tools.
  • Ability to work in a fast-paced, dynamic environment.


  • Competitive base salary ranging from $120,000 to $300,000 annually.
  • Equity in a high-growth startup.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan.
  • Unlimited flexible time off.
  • Collaborative and innovative team culture.
  • Opportunities to work on cutting-edge technology in the blockchain and cryptocurrency space.

Salary (USD)


Job Location

United States

Job Overview

Job Posted:
Job expire in:
Role Level:
+1 Year
Technical degree
In Office

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